Privacy Policy
Your privacy matters to us. This page explains how SSDI Services Pro collects, uses, discloses, and protects your personal information.
Table of Contents
1 Introduction
SSDI Services ("we," "us," "our," or "the Company") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, store, disclose, and safeguard your personal information when you visit our website, use our services, communicate with us, or otherwise interact with us.
Important: SSDI Assist Pro is an independent disability assistance service and is not affiliated with, endorsed by, or operated by the Social Security Administration (SSA) or any government agency. This Privacy Policy applies solely to our practices and does not reflect the policies of any government entity.
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.
Throughout this policy, "personal information" refers to any information that can be used to identify, contact, or locate a specific individual, or to identify an individual in context.
2 Information We Collect
We collect information that you voluntarily provide to us, as well as certain information that is automatically collected when you interact with our website.
2.1 Information You Provide Directly
When you request a free case evaluation, schedule a consultation, submit a form, call us, email us, or otherwise communicate with us, we may collect the following types of personal information:
| Category | Examples |
|---|---|
| Identity Information | Full legal name, date of birth, age range |
| Contact Information | Mailing address, email address, telephone number(s), ZIP code |
| Disability Information | Type of disability, medical condition, disability status |
| Claim Information | Current SSDI claim status, application history, denial details |
| Employment Information | Work history, occupation, dates of employment |
| Medical Information | Healthcare providers, medical records references, treatment details |
| Communication Records | Messages, correspondence, call recordings (with consent), notes from consultations |
| Financial Information | Income details (when relevant to SSDI eligibility), benefit amounts |
2.2 Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies, web beacons, and similar technologies:
- Device Information: IP address, browser type and version, operating system, device type and model, screen resolution
- Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, navigation paths, features used
- Location Data: Approximate geographic location based on IP address (city/state level only)
- Session Data: Session timestamps, duration, frequency of visits
2.3 Sensitive Personal Information
We understand that information related to your disability, medical conditions, and claim status is highly sensitive. We treat such information with the highest level of care and apply enhanced security measures to protect it. Collection of medical and disability-related information is necessary to evaluate your case and provide our assistance services effectively.
3 How We Use Your Information
We use the personal information we collect for the following purposes:
3.1 To Provide Our Services
- Evaluating your eligibility for SSDI benefits
- Preparing, reviewing, and assisting with SSDI applications and appeals
- Coordinating with medical providers, attorneys, and other professionals on your behalf
- Monitoring your case status and providing updates
- Scheduling consultations and follow-up communications
3.2 To Communicate With You
- Responding to your inquiries, requests, and messages
- Providing case updates, reminders, and follow-up information
- Sending newsletters, educational content, and SSDI-related resources (with your consent)
- Confirming appointments and service agreements
3.3 To Improve Our Services
- Analyzing website usage to improve user experience and functionality
- Conducting quality assurance and training for our staff
- Developing new services and improving existing ones
- Measuring the effectiveness of our marketing and outreach efforts
3.4 For Legal and Compliance
- Complying with applicable federal, state, and local laws and regulations
- Responding to lawful subpoenas, court orders, or government requests
- Establishing, exercising, or defending legal claims
- Maintaining records as required by applicable regulations
3.5 For Safety and Security
- Preventing fraud, abuse, or unauthorized access to our systems
- Protecting the security and integrity of our website and services
- Enforcing our terms of service and other agreements
4 How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
| Recipient | Purpose |
|---|---|
| Service Providers | Companies that assist with operations (hosting, analytics, email delivery, CRM systems) under strict confidentiality agreements |
| Attorneys & Legal Professionals | SSDI attorneys or advocates to whom we refer your case, with your explicit consent |
| Medical Providers | Healthcare professionals from whom we request records to support your claim, with your authorization |
| Government Agencies | The SSA or other agencies when required to process your claim, or as required by law |
| Legal Process | In response to subpoenas, court orders, or lawful government requests |
| Business Transfers | In connection with a merger, acquisition, or sale of assets, subject to continued protection of your data |
Notice: When we share your information with service providers or legal professionals, we require them to maintain appropriate confidentiality and security standards. They are only permitted to use your information for the specific purposes for which it was shared.
5 Data Security Measures
We implement industry-standard technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Technical Safeguards
- SSL/TLS encryption for all data transmitted to and from our website
- Encrypted storage of sensitive personal and medical information
- Firewalls, intrusion detection systems, and vulnerability monitoring
- Regular security audits and penetration testing
- Access controls and authentication requirements for internal systems
Administrative Safeguards
- Background checks and security training for all employees with data access
- Strict need-to-know access policies — employees only access data required for their role
- Confidentiality agreements signed by all staff members
- Regular security awareness training and policy reviews
Physical Safeguards
- Secured office facilities with restricted access
- Locked storage for physical documents containing personal information
- Document disposal through secure shredding services
While we strive to protect your information: No method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest commercially reasonable standards to safeguard your data.
6 Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our site. A cookie is a small text file placed on your device that helps us remember your preferences and understand usage patterns.
6.1 Types of Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Essential | Required for basic website functionality (forms, navigation, security) | Session / 1 year |
| Analytics | Help us understand how visitors use our website (Google Analytics) | Up to 2 years |
| Functionality | Remember your preferences and settings for a better experience | Up to 1 year |
| Marketing | Used for targeted advertising and tracking campaign effectiveness | Up to 2 years |
6.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our website.
- To learn more about cookies and how to manage them, visit www.allaboutcookies.org
- You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on
7 Third-Party Links
Our website may contain links to third-party websites, including government websites (such as ssa.gov), legal resources, and partner services. These links are provided for your convenience and informational purposes only.
We are not responsible for the privacy practices, content, accuracy, or security of any third-party websites. We encourage you to review the privacy policy of any website you visit through links on our site. The inclusion of any link does not imply our endorsement of the linked site or its operators.
8 Your Rights & Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Right to Access
You may request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format upon verified request.
Right to Correction
You may request that we correct any inaccurate or incomplete personal information we hold about you. Keeping your information accurate helps us provide better service.
Right to Deletion
You may request that we delete your personal information, subject to certain legal exceptions (such as ongoing legal obligations or pending case matters).
Right to Restrict Processing
You may request that we limit how we use or process your personal information in certain circumstances.
Right to Data Portability
You may request a copy of your personal data in a structured, machine-readable format that can be transferred to another service provider.
Right to Opt-Out
You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, contacting us directly, or adjusting your communication preferences.
How to Exercise Your Rights
To exercise any of these rights, please submit a verified request by:
- Emailing us at privacy@ssdiassistpro.com
- Calling us at 1-800-555-0199
- Mailing a written request to: Privacy Officer, SSDI Assist Pro, 1200 Constitution Ave NW, Suite 400, Washington, DC 20001
We will respond to your request within 30 business days (or as required by applicable law). We may require verification of your identity before processing your request to protect against unauthorized access.
9 Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information from our records.
If you believe a child has provided us with personal information, please contact us immediately at privacy@ssdiassistpro.com and we will promptly address the matter.
10 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine our retention periods include:
- The duration of our business relationship with you
- Whether there is an ongoing SSDI claim or legal matter requiring the information
- Applicable statutory limitations periods
- Legal, regulatory, or compliance requirements
- Resolution of any disputes or claims
When your personal information is no longer needed, it will be securely deleted or anonymized in accordance with our data retention procedures.
11 California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights regarding your personal information:
- Right to Know: You may request information about the categories of personal information we have collected, used, disclosed, and sold in the past 12 months.
- Right to Delete: You may request that we delete your personal information, subject to certain exemptions.
- Right to Opt-Out of Sale: We do not sell your personal information. However, if this changes, we will provide a clear opt-out mechanism.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
- Right to Authorize an Agent: You may authorize a representative to exercise your rights on your behalf.
Under the CCPA, you may also request at least two disclosures per year regarding the personal information we collected about you. To submit a CCPA-related request, contact us using the methods described in Section 8 of this policy.
California "Shine the Light" Notice: California Civil Code § 1798.83 permits California residents to request information about how their personal information is disclosed to third parties for marketing purposes. We do not sell or rent personal information to third parties for their marketing purposes.
12 International Data Transfers
Our operations and service providers may be located in the United States or other countries. As a result, your personal information may be transferred to and processed in jurisdictions other than your own. When we transfer personal information internationally, we take appropriate measures to ensure it receives an adequate level of protection, including:
- Using service providers that maintain appropriate security certifications
- Implementing standard contractual clauses and data processing agreements
- Ensuring compliance with applicable data protection laws
By using our services, you acknowledge and consent to the potential international transfer of your personal information as described in this policy.
13 Changes to This Privacy Policy
We reserve the right to update, modify, or replace this Privacy Policy at any time. When we make changes, we will:
- Update the "Last Updated" date at the top of this page
- Revise the affected sections of the policy
- Post a prominent notice on our website for material changes
- Send an email notification to registered users for significant changes (where applicable)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
14 Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
SSDI Assist Pro — Privacy Officer
- Mailing Address: 1200 Constitution Avenue NW, Suite 400, Washington, DC 20001
- Privacy Email: privacy@ssdiassistpro.com
- General Email: info@ssdiassistpro.com
- Phone: 1-800-555-0199
- Hours: Monday – Friday, 8:00 AM – 8:00 PM Eastern Time
Data Breach Notification: In the event of a data security breach that may affect your personal information, we will notify affected individuals without unreasonable delay, in accordance with applicable state and federal breach notification laws. Notifications will be sent via email or postal mail as appropriate.
We take your privacy seriously and are committed to addressing any concerns promptly and thoroughly. Thank you for trusting SSDI Assist Pro with your personal information.